Clear expectations up front

Custom orders

Production begins after the customer approves the quoted scope, price and design proof when applicable. Changes requested after approval may affect price and turnaround.

Turnaround

Many single-item orders are completed in approximately three business days after approval and payment. Larger quantities, complex design work, specialty materials and outsourced components may require additional time.

Pricing and payment

Website prices are suggested starting prices. Final quotes may include design labor, material, machine time, finishing, lighting, hardware, tax and shipping. Payment is collected through PayPal after quote approval.

Returns and refunds

Because customized products are made to customer specifications, approved custom items generally cannot be returned for preference changes. Manufacturing defects or errors that differ from the approved proof should be reported promptly so the issue can be evaluated and corrected.

Customer-provided content

Customers are responsible for having permission to reproduce submitted logos, artwork, photographs and designs. Pixelatron.net may decline content that appears unlawful, unsafe or infringing.

Functional parts

3D-printed replacement parts are not represented as suitable for safety-critical, medical, food-contact, load-bearing or regulated uses unless explicitly engineered and documented for that purpose.

Privacy

Contact and order information is used to respond to requests, produce orders and complete payment or delivery. Customer information is not sold. Third-party form, payment and shipping providers process information under their own policies.